Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 5-7 business days within the U.S.(Excluding holidays)

Do you offer payment plans?

While STRND does not currently offer in-house payment plans, customers may choose to use eligible third-party payment services that provide virtual payment cards for purchases.

How long does the hair last?

With proper care and maintenance, our premium Raw Indian Hair can last for years while maintaining its beauty, softness, and versatility.

Can the hair be colored?

Yes. Our Raw Indian Hair can be professionally colored, toned, and customized to achieve your desired look. We recommend using a licensed professional for all chemical services.

Is the hair 100% human hair?

Yes. All STRND extensions and wigs are crafted from 100% Raw Indian Human Hair, carefully selected for exceptional quality and longevity.

Does the hair shed or tangle?

Minimal shedding is normal with all hair extensions. With proper maintenance and care, STRND hair remains soft, manageable, and long-lasting.

What is your refund policy?

Due to the nature of our products, all sales are final. STRND does not offer refunds, returns, or exchanges once an order has been processed.

Can I straighten or curl my hair?

Absolutely. Our Raw Indian Hair is highly versatile and can be curled, straightened, and styled just like your natural hair.

Do wigs come ready to wear?

Our wigs arrive pre-plucked with premium HD lace and are ready to be customized and styled to your preference.

How can I contact STRND?

For questions regarding your order, please contact contact@shopstrnd.com and allow 24–48 business hours for a response.

In the event of the order being stolen during/after shipping process, please contact shipping carrier immediately! By completing your purchase, you free ©STRND of all responsibility of your order, and also agree to this policy.